Terms and Conditions

Effective Date: March 1, 2026

Table of Contents

1. Hosting Terms of Service (TOS)

1.1 Overview

Skynet Websites provides shared hosting, VPS hosting, dedicated hosting, and related services (“Services”). These Hosting Terms of Service apply to all customers who use our hosting Services. We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

1.2 Eligibility

  • You are at least 18 years old.
  • You have the legal authority to enter into a binding agreement.
  • You provide accurate and complete account information.

1.3 Acceptable Use Policy (AUP)

You agree not to use the Services for any unlawful, harmful, or abusive purpose.

1.3.1 Prohibited Content

  • Illegal content of any kind.
  • Malware, viruses, ransomware, or harmful scripts.
  • Child exploitation material.
  • Copyright‑infringing files, stolen software, cracks, serials, or warez.
  • Hate speech, harassment, threats, or incitement to violence.

1.3.2 Prohibited Technical Uses

  • IRC bots, clients, or servers.
  • Proxy services or anonymizers.
  • Using hosting space for backups, archives, or mass storage unrelated to the active website.
  • File‑sharing, streaming, or bulk download sites.
  • Cryptocurrency mining.
  • Automated scripts that overload or destabilize servers.

1.3.3 Email & Anti‑Spam

  • No unsolicited bulk email (“spam”).
  • No purchased or harvested email lists.
  • No spam from other providers promoting a site hosted with us.

1.4 Resource Usage Policy

1.4.1 Shared Hosting Limits

  • Up to 100% of 1 CPU core.
  • Up to 1 GB RAM.
  • Up to 20 concurrent connections.
  • Up to 250,000 inodes (files).
  • No more than 25% of server resources for longer than 90 seconds.

1.4.2 “Unlimited” Hosting

“Unlimited” disk space and bandwidth means no fixed quotas, but usage must be consistent with normal operation of a personal or small business website.

1.4.3 Excessive Usage

If your account exceeds resource limits, we may throttle performance, require an upgrade, or suspend the account.

1.5 Security Responsibilities

  • Keep CMS platforms updated.
  • Update plugins, themes, and third‑party scripts.
  • Use strong passwords.
  • Remove abandoned or vulnerable software.

1.6 Backups

  • We perform server‑level backups for disaster recovery only.
  • You are solely responsible for maintaining your own backups.

1.7 Uptime Guarantee

We provide a 99.9% network uptime guarantee as described in the Service Level Agreement.

1.8 Billing, Payments & Renewals

  • All hosting plans must be paid in advance.
  • Invoices are sent via email.
  • Accounts may be suspended after 4 days of non‑payment.
  • Plans renew automatically unless canceled 10 business days before renewal.

1.9 Cancellations & Refunds

See the Refund Policy.

1.10 Suspension & Termination

We may suspend or terminate your account for violations, excessive usage, spam, illegal activity, or non‑payment.

1.11 Indemnification

You agree to indemnify and hold harmless Skynet Websites from any claims arising from your use of the Services.

1.12 Limitation of Liability

Our maximum liability is limited to the amount you paid in the last 12 months.

1.13 Disclaimer of Warranties

The Services are provided “as is” and “as available.”

2. Domain Registration Agreement

Skynet Websites resells domain registration services through accredited registrars. By registering a domain through us, you agree to ICANN policies, registrar terms, and registry rules.

2.1 Registrant Responsibilities

  • Provide accurate WHOIS information.
  • Respond to verification requests.
  • Maintain updated contact information.

2.2 Domain Ownership

The WHOIS Registrant is the legal owner of the domain.

2.3 Renewals & Expiration

  • Domains renew automatically unless canceled.
  • Expired domains may enter redemption with additional fees.

2.4 Transfers

Domains may be transferred if they meet ICANN requirements.

2.5 Disputes

You agree to ICANN’s UDRP.

2.6 Prohibited Uses

No illegal activity, phishing, malware, or trademark infringement.

2.7 Refunds

Domain fees are non‑refundable.

3. Website Design Agreement

3.1 Scope of Work

We provide website design services as described in your proposal.

3.2 Client Responsibilities

  • Provide content and materials.
  • Ensure rights to all submitted materials.
  • Review drafts promptly.

3.3 Revisions

Includes up to 2 rounds of revisions.

3.4 Payments

Deposits are required. Payments are non‑refundable once work begins.

3.5 Intellectual Property

  • You own your content.
  • We retain rights to internal frameworks.
  • We may display your site in our portfolio.

4. Website Maintenance Agreement

4.1 Services Included

Maintenance plans may include updates, security monitoring, backups, and optimization.

4.2 Exclusions

Does not include redesigns or custom development.

4.3 Payments

Plans renew automatically unless canceled.

5. Service Level Agreement (SLA)

5.1 Uptime Commitment

We commit to 99.9% uptime per month.

5.2 Exclusions

  • Scheduled maintenance.
  • Emergency maintenance.
  • Customer‑caused downtime.
  • DDoS attacks.
  • Third‑party network failures.

5.3 SLA Credits

  • 99.0% – 99.89%: 10% credit
  • 98.0% – 98.99%: 25% credit
  • Below 98.0%: 50% credit

6. Refund Policy

6.1 Hosting Refunds

30‑day money‑back guarantee for new shared hosting accounts.

6.2 Non‑Refundable Items

  • Domain registrations
  • Renewal hosting accounts
  • VPS and dedicated servers
  • Setup fees
  • Add‑on services

6.3 Design & Maintenance

Payments are non‑refundable once work begins.

Governing Law: These Terms are governed by California law. Disputes shall be resolved in Los Angeles County, California.

Severability: If any provision is invalid, the remainder remains in effect.

Entire Agreement: These Terms constitute the full agreement between you and Skynet Websites.

Contact: info@skynetwebsites.com